Help desk professionals are accountable for keeping the computer and networking systems operational, and to ensure maximum customer satisfaction. They work behind the scenes for maintaining the smooth functioning of an organization, and are the first-point-of-contact for trivial to major issues. While a company might have several tiers in the support department, help desk professionals are the first ones one comes in contact with for any types of problems.
These individuals are expected to have a strong technical background, and exceptional people skills. To demonstrate you pose these skills, and are apt for the role, you need to write an articulate resume highlighting your technical prowess. The hiring manager of any firm will like to see certain skill set and keywords in your resume.
With proper guidelines from us, we are sure you will be able to draft a precise resume for help desk profiles. Just read below and know how to draft a resume for help desk job profiles. Use an effective format Whether you are applying for an entry-level, or a senior-level position, the ultimate aim is that you want your resume to be noticed. This is possible if you follow a structured format.
If you have been employed in the same sector for years, go for a chronological format. In case just starting, opt for a functional resume. If you are a career changed, go for a combination of both the formats to throw light on your abilities. Write contact details The first part of your document must be about your basic information. In the very beginning, write a short section focusing on your basic details.
Add your full name, permanent residential address, contact number, and professional email address so that the hiring manager can easily get in touch with you.
Start your document in style Once you have provided the primary information, the next task is to pique the interest of the hiring manager.
For this, just below your introduction, write a precise career summary emphasizing your customer service skills, ability to manage multiple tasks, and other important help desk skills. Computers and Technology, General IT. Knowledgeable [Job Title] skilled in data collection, analysis and management. Works well under pressure and consistent Computers and Technology, Software Development.
Customer-oriented [Job Title] successful at troubleshooting and handling customer support issues in a timely manner. Customer Service, Call Center. Leader that constantly demonstrates a positive can-do influence. To obtain a Junior level position in the IT field wher Computers and Technology, Quality Assurance and Testing. Dedicated IT professional highly effective at maintaining and installing software and hardware for laptop and desktop c
Use this help desk support resume example to build your own resume. This resume includes a summary of qualifications section.
Jun 02, · Do you know what to include in your It Help Desk Support resume? View hundreds of It Help Desk Support resume examples to learn the best format, verbs, and fonts to use.3/5(1).
Does your IT help desk resume need some help? Showcase your technical, diagnostic and customer service skills to generate interest from employers, says resume expert Kim Isaacs. Get inspired with this sample resume for a midlevel help desk professional that Isaacs created below, and download the midlevel IT help desk professional resume template in Word. Need help creating an unforgettable resume? Build your own standout document with this professional Help Desk resume sample.
Do you have the tools you need to get a Computers and Technology job? Check out our Help Desk Resume Example to learn the best resume writing style. Help desk personnel are responsible for resolving customers' problems. They also play a support role for the company's staff. If you are interested in this job profile, know how to write a help desk resume.