When it comes to seeking work as a help desk technician, certifications can increase your likelihood of landing the job. One way to do this is to include them in the education section of your resume, under any degrees and coursework. Simply give the certification and the date you received it. Another option is to work certifications into your skills and qualifications list. See our help desk resume sample for additional tips.
Include the name of the degree and field of study, the educational institution where you earned it, and the year you graduated. Our help desk resume sample 1 shows how you can add GPA or honors if you are a recent graduate or if you feel like these are particularly relevant, but these are optional.
Your accomplishments are what make you shine as a candidate, so showcase them in your document. A great way to do this is to insert metrics whenever possible.
In the past, references were commonly given at the bottom of a resume. However, now they are generally left off. You should certainly have references you can provide the recruiter with if asked. Remember to get permission from your references before giving out their contact information. An exception is if the job posting specifically requests that you include references.
In this case, add your references to a section at the bottom of your document. This is an appropriate option in some cases. In-depth knowledge of a range of software applications and operating systems. An independent and results-driven worker with a strong commitment to increasing staff productivity.
A solutions-focused help desk specialist skilled in providing rapid, in-depth customer support. Proven ability to diagnose problems, find the root cause and supply lasting solutions.
Extensive end-user training experience. Experienced in communicating complex information in an easily understood format to a diverse customer base. Proficient in a number of operating systems and applications.
Relate, link, and assign incidents to the appropriate teams and escalate when systemic issues when needed Installed, modified, and repaired hospital software Managed Sentillion Vergence configuration for doctors and nurses hospital wide Created the IT Service Desk New Hire Manual Maintained daily performance of computer systems and hospital mobile devices Walked customers through problem solving processes Held a 3 months record of second place most resolved incidents.
Prioritized and implemented requested changes to Healthcare systems, Allscripts and in-house applications. Created, delegated and monitored Remedy, depending on the nature of the reported problems. Provided technical support for corporate users to include setting up computers, passwords, rights and responsibilities using Active Directory Computers and Users. Notified customer of issue status and follows-up with customers to ensure problems have been resolved satisfactorily.
Performed password resets, break fix, printer support, network connectivity and VOIP troubleshooting. Created tickets in HEAT ticketing system and followed up on tickets to provide resolutions for end users. Used I3 to maintain client queues and answer calls in a timely manner. Assisted 7 different clients in resolving technology-related problems such as software, hardware, mobile devices, and internet connectivity. Worked in a self-motivated environment with frequent changes in policies and procedures.
Applied critical thinking to solve problems that did not have documentation. Provided daily callbacks to customers to ensure that issues were resolved or escalated. Your Resume, Made Easy.
Does your help desk resume need help? Showcase technical, diagnostic and customer service skills to generate interest. Get inspired with this sample.
Need help creating an unforgettable resume? Build your own standout document with this professional Help Desk resume sample.
Use this help desk support resume example to build your own resume. This resume includes a summary of qualifications section. Do you have the tools you need to get a Computers and Technology job? Check out our Help Desk Resume Example to learn the best resume writing style.
Do you need help with your help desk resume? Use our help desk resume samples for ideas about which accomplishments to focus on in your resume. Also, find answers to help desk resume FAQs. Find the best Help Desk Support resume samples to help you improve your own resume. Each resume is hand-picked from our large database of real resumes.